Training in Dispute Resolution

The Dispute Resolution Centre organises Alternative Dispute Resolution (ADR) and other workshops, seminars and courses on a regular basis.  We offer these programmes to the public or customize them to meet your Organisation’s specific needs, and will combine any of the following topics to provide comprehensive training courses.  Further, our facilitators are drawn from a cadre of distinguished trainers, both locally and internationally, who are leaders in their field.

Alternative Dispute Resolution Training Programmes:

• Dealing with Difficult People in the Workplace
• Conflict Management and Resolution
• Analyzing the Cost of Conflict in the Workplace
• Handling Conflict with Ease & Etiquette
• Conquering Conflict & Stress for Improved Performance
• Managing Conflict & Workplace Diversity
• Successfully Confronting & Resolving Conflict Within Teams
• Achieving Excellence in Customer Service
• Stress Management
• Anger Management – Controlling the Volcano Within
• Dealing with Telephone Aggression
• Managing Violence & Aggression
• Stress Management
• Stress Management for Executives
• Self Management vs. Self Conflict for the Busy Executive
• Leadership and Friction -  Managing the Shift
• Toxic People, Toxic Workplace
• Comprehensive Strategies for Managing Conflict in Communities
• Managing & Facilitating Change in Dynamic Environments
• Critical Thinking
• Negotiation Skills: Contract, Strategic, International, The Art of Power Negotiations
• Forty-hour Mediation Skills (for Certification by TT Mediation Board)
• Building Effective Mediation Skills in the Workplace
• Mediation for Managers
• Advanced Mediation
• Arbitration
• Court Annexed Mediation – Practical Training