Plenary Session II: The ever-evolving BPO Industry in LAC This session will explore the current state and future direction of the Business Process Outsourcing (BPO) industry in Latin America and the Caribbean. It will examine the latest trends, such as automation and AI adoption, and their impact on the workforce and economy. The session will also look at the strategies and best practices being adopted by leading BPO companies in the region to stay ahead of the competition. Industry experts and business leaders will engage in a lively and thought-provoking discussion on the future of the BPO industry in LAC.