Psychologist Daniel Goleman was among the first to coin the term “emotional intelligence.” It is defined as the ability to perceive and manage one’s own and other people’s emotions. Applying it in organizations helps improve managing stress and very complex situations.
Woods Staton, chairman and CEO of Arcos Dorados, operator and grantor of McDonald’s franchises throughout Latin America and the Caribbean, offers the following tips on how to successfully build a franchise in Latin America while staying true to the brand’s core objectives:
Brazilian firms have increased their presence in Africa. In the process, they have seen heaven and hell. Where are the opportunities for other Multilatinas?
Latin America is brimming with would-be entrepreneurs, but not enough is being done to promote them.
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