Online retailers and old-fashioned storefronts turn to easy-to-use platforms, mobile apps and cross-border trade to compete for swelling e-commerce sales.
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The Latin American and Caribbean region produces a vast variety of global high-value crops, from traditional staples such as cacao, coffee and sugar, to organic fruit, quinoa, amaranth and acai. However, the lack of information and support mechanisms hinder producers from accessing the high-value agro-food chains.
This is an area that has grown enormously in the outsourcing services industry. Given its skilled work force, competitive costs and solid infrastructure, Latin America and the Caribbean presents itself as the ideal region for providing these offshore process solutions.
Outsourcing in Latin America has become an advantageous and strategic practice for American companies for the past decade or so. Services outsourcing is the new trend.
SMEs in Latin America and the Caribbean offer a wide range of benefits in connection with the outsourcing of information technologies or ITO, mainly due to geographical proximity, skilled human capital and cultural affinity. The global ITO market reached U$ 288 billion in 2013 and will continue to grow at least until 2017.
Exporting SMEs in Latin America and the Caribbean are faced with increasing international competition. One of the most effective ways for improving the competitiveness of these enterprises in the global arena is to assure quality to their clients.
Latin America and the Caribbean offer excellent conditions for providing high value services and knowledge-intensive processes known as Knowledge Process Outsourcing (KPO). According to experts, this market has grown almost 20% in 2013, representing 17 million dollars.
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