This is an area that has grown enormously in the outsourcing services industry. Given its skilled work force, competitive costs and solid infrastructure, Latin America and the Caribbean presents itself as the ideal region for providing these offshore process solutions.
Is an innovative management technique that consists of transferring to others certain processes that do not represent core business operations. Helps companies maximize efforts and resources on essential activities and improve competitiveness.
SMEs in Latin America and the Caribbean offer a wide range of benefits in connection with the outsourcing of information technologies or ITO, mainly due to geographical proximity, skilled human capital and cultural affinity. The global ITO market reached U$ 288 billion in 2013 and will continue to grow at least until 2017.
Latin America and the Caribbean offer excellent conditions for providing high value services and knowledge-intensive processes known as Knowledge Process Outsourcing (KPO). According to experts, this market has grown almost 20% in 2013, representing 17 million dollars.
Software as a service, known as SaaS, is a development model that employs the internet as its delivery and execution platform, as opposed to physically installing a program physically on clients' computers. This IT segment is expected to grow at an annual rate of 25% and reach US$ 40.5 billion in 2014.
Obtaining quality certification is one of the best ways to generate credibility and to successfully enter the global market.
Service providers usually aim their business strategies towards large companies. However, they often forget that SMEs offer great potential for generating new sales.
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