itel-BPO
Jamaica
+400 employees
Established in 2012
Company description
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itel-BPO is a provider of business process outsourcing and contact center management services. We offer an integrated suite of back office operations including inbound/ outbound customer engagement, sales, booking services, web chat, social media, data entry, and quality assurance services. itel-BPO focuses on helping clients to grow their consumer base, maximize lifetime value and increase their competitive advantage by offering solutions that will drive productivity and efficiency whilst achieving organizational targets. We have the management capabilities and the operational capacity sought by companies wishing to identify premium vendor partners in a variety of industries to provide workflow planning, real-time monitoring and direct customer intervention services. Over the last few years the company was awarded “Employer of the Year” within the BPO sector by the Jamaica Free zone two years in a row as well as our CEO was named as one of the top 50 visionaries within the Caribbean & Latin American BPO sector. The itel-BPO team operates sites located in Montego Bay & Kingston, Jamaica and in Freeport, Grand Bahama, The Bahamas.
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Commercial information
Product and services:
Business Process Outsourcing
Presence:
Jamaica, Bahamas, USA
Main customers:
BTC, Flow, JPS, CarRenal 8
Affiliations:
24-7intouch
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